Rock Content

As the Design Lead III for Ion Interactive, a Rock Content solution, I built custom interactive experiences from conception to launch, sourcing imagery and custom illustrations. I led support calls to train clients on specific builds, engagement strategies, and advanced features. I trained new design hires on creating interactive experiences, troubleshooting issues, and best practices. I streamlined workflow processes, developed comprehensive documentation and training materials, and conducted QA for interactive experiences created by other designers. Additionally, I ensured the efficacy of tutorial scripts through quality assurance and developed an extensive video library to educate and guide clients in mastering the platform.

Key Accomplishments:

• Developed and maintained a video tutorial library.
• Ensured high-quality video tutorials.
• Led quality assurance for interactive themes.
• Trained new hires and clients.
• Streamlined workflow processes.
• Designed client-branded themes using SASS.
• Participated in sales calls and strategized projects.
• Transformed static content into interactive experiences.
• Produced internal marketing materials, boosting engagement.