Rock Content

As Design Lead III, I directed the creation and maintenance of a full video tutorial library to enhance user learning and engagement. I oversaw scripting and video production, ensuring high-quality output from the design team.

I led quality assurance for all interactive experience quick start themes and custom projects, delivering robust, ready-to-use templates. I trained new hires, clients, designers, and support agents on the Ion Interactive platform and resolved technical issues efficiently.

I produced detailed training documentation and streamlined designer workflows to improve productivity and delivery timelines. I also designed and developed branded themes tailored to client guidelines and objectives.

In addition, I supported sales calls—addressing client questions, evaluating project feasibility, and strategizing delivery plans aligned with deadlines and profitability. I converted static content like infographics and reports into interactive experiences, increasing engagement and conversions. I also created marketing materials, including interactive web content and print collateral.

Key Accomplishments

• Built and maintained a comprehensive video tutorial library

• Led quality assurance on all interactive experiences and themes

• Trained internal teams and clients on the Ion Interactive platform

• Developed training docs and optimized workflows for design efficiency

• Designed and implemented client-branded interactive themes

• Participated in sales calls to assess scope, timelines, and profitability

• Transformed static assets into high-converting interactive content

• Produced interactive and print materials for marketing initiatives